HP issued a firmware update in September affecting the following printers:

HP PageWide Pro 377dw, 452dn, 452dw, 477dn, 477dw, 552dw, 577dw, 577z

This update caused printer's LCD screens to “freeze”, thus making the printer inoperable when using both OEM and aftermarket cartridges.

As a result, HP has issued a firmware downgrade in order to revert printers back to the previous firmware version and allow OEM and aftermarket cartridges to once again function properly.

Once end users downgrade their firmware, all Clover HP 972’s will function properly going forward. 

Please see instructions below for downgrading the Firmware on your machine:

Prior to starting the downgrade process, you will need to have either WinZip or WinRAR installed on your computer to extract the appropriate files:

WinZip - www.winzip.com
WinRAR - www.winrar.com


Step 1: Go to the Official HP Drivers and Software Download page. https://support.hp.com/us-en/drivers

Step 2: Select the printer icon.


Step 3: Type in the printer model (ex. HP PageWide Pro 477dw). A drop down list will appear as you type in your printer model. Click on desired model.  



Step 4: After selecting the printer model, you will be directed to the download page for the printer model.
- Scroll down the page and select the “+” next to “Firmware”.
- A list of available firmware versions will appear.

Step 5: Select firmware version 2313A, file size 80.7MB, Release date May 9th 2023 and click Download.




Step 6:  After selecting download, you will be directed to a new page and a red box will appear in the bottom left corner.
- Click on the box and the new firmware file will be downloaded to your computer.
- It might take a few moments but another drop down in the top right corner of your computer screen a pop up will appear labeled Downloads.



Step 6b:
- You will be given the options of opening or saving as. Click “Save As” and then save the file to your desktop.
- DO NOT select “Open” or run the full executable file, you must “Save As”


Step 7: After the file is on your desktop, right click on the file and select extract files here. It will extract 6 or 7 files but the only important one is Maverickdw.


Step 8: Insert a flash drive into your computer via USB
a. The flash drive used MUST be completely empty
b. Right click on the Maverickdw file and send it to your flash drive.

Step 9: Remove the flash drive from your computer and insert it into your printer’s USB port located on the left side of the printers LCD screen (see photo below).


Step 10: After the USB is inserted into the printer, the LCD screen will automatically go to the memory device option page.
a. Two options will automatically appear on the screen (Print Documents and Scan).
b. A third option could take up to 10 minutes to appear and that will be “Update”.
c. Select the “Update” option, when available, and follow on the on-screen instructions.
d. When the download is completed, the printer will have successfully downgraded its firmware.



To avoid firmware issues in the future, please DISABLE Automatic Firmware Updates.  

To ensure continued operation of your aftermarket printer cartridges, please follow these step-by-step instructions to Disable Automatic Firmware Updates on your printer.

1. On the printers LCD screen, locate the "settings" icon on the main screen and press to select.

2. Scroll down and locate "printer maintenance" and press to select.

3. Next, press "update the printer" from the available options.

4. Press "printer update options".

5. Choose "Do Not Check”. This option prevents the automatic installation of firmware updates that might otherwise eliminate your ability to use aftermarket printer cartridges.

6. Do you want to turn on printer updates? Select "NO".

This option prevents the automatic installation of firmware updates that might otherwise eliminate your ability to use aftermarket printer cartridges.



Please note - not all firmware updates disable aftermarket printer cartridges, and some may contain important security updates. You are encouraged to review firmware release notes and periodically check for critical security updates from your printer manufacturer so you can make an informed decision whether to install a particular firmware version.

If you have installed your cartridges and receive an error message stating "Non-HP Chip detected. Cartridges have been blocked by printer firmware" we apologize for the inconvenience. HP has issued a firmware update that affects your printer model and the use of this cartridge.

Please note, to ensure continued operation of your aftermarket printer cartridges, in lieu of firmware updates, please follow these step-by-step instructions to Disable Automatic Firmware Updates on your printer.

To request a replacement item for your printer, please send the following information to support@cartridge-support.com:

1. What printer are you using?
2. Where was your product purchased?
3. What is the cartridge code(s)? (The cartridge codes are located on a small white label on the front or back of the cartridge. There will be 2 rows of numbers only - please include both rows beginning with the top row.) If you have multiple cartridges, please provide all cartridges codes and a replacement will be sent for each code you provide.
4. Shipping address for the replacement product to be shipped to. Please be sure to include city, state and zip code. Once your information is received and verified, replacement product will be shipped via 2nd day service.

Requests submitted without all of the information may be delayed further.

If you have installed your cartridges and receive an error message stating "The indicated cartridges are not intended for use in this printer" we apologize for the inconvenience.  HP has issued a firmware update that affects your printer model and the use of this cartridge.

The first step to try and correct this error is to OPEN AND CLOSE the lid on your printer.  If the error persists, please proceed to the process below.

To request a replacement item for your printer, please send the following information to support@cartridge-support.com:

1. What printer are you using?
2. Where was your product purchased?
3. What is the cartridge code(s)? (The cartridge codes are located on a small white label on the front or back of the cartridge.  There will be 2 rows of numbers only - please include both rows beginning with the top row.)  If you have multiple cartridges, please provide all cartridges codes and a replacement will be sent for each code you provide.
4. Shipping address for the replacement product to be shipped to.  Please be sure to include city, state and zip code.

Once your information is received and verified, replacement product will be shipped via 2nd day service.  Requests submitted without all of the information may be delayed further.

If you receive an error message stating that the “alignment failed” or that the ”alignment could not be completed”, this may indicate that the printer is not properly recognizing the cartridge.

Remove the cartridge from your printer and locate the chip. Ensure that the chip is in place; and if so, you will want to clean it from any obstruction or debris as this may be preventing the alignment from completing.

Using a lint free cloth (such as a coffee filter), gently wipe the chip to remove any obstruction or debris.

Reinstall your cartridge into the printer (making sure it clicks into place), and attempt the alignment process again.

If the error continues, it may be necessary to perform a cleaning cycle to improve the quality of the print and allow the alignment process to be completed. You may select the troubleshooting for "Unsatisfactory print or missing colors" or you may consult your printer’s user manual for instructions on performing a cleaning cycle on your printer. 

If you are not able to perform a cleaning cycle or if the alignment fails even after performing a cleaning cycle, please ensure that the scanner glass is clean and free from fingerprints or debris (this applies to certain models only).

If these steps do not allow the printer to align the cartridge(s), you will need to return the cartridge(s) to the place of purchase.

If you encounter an error stating that a cartridge is missing or damaged, please attempt the following procedures as possible solutions.

Remove the cartridge this is causing the error from its cradle.

Confirm that there is an intact chip.

If the chip is missing, return the cartridge to its place of purchase.

If the chip is in place, you may need to clean it from any type of obstruction or debris.

• You may use a pencil eraser to clean the chip. 
• Gently brush the chip with the pencil eraser to remove any potential obstruction or debris. 
• You may also use any type of lint free cloth or a coffee filter. 
• Again, gently wipe the chip with the lint free cloth removing any type of obstruction or debris. 

• This can be done by turning off your computer and your printer with the cartridges installed. 
• Unplug your printer and leave your machines off for 2 minutes. 
• Restart the printer and your computer, and attempt your print again. 

If you encounter a pop-up screen containing information about HP's Cartridge Protection Feature asking you if you would like to discourage theft and counterfeiting by protecting your HP cartridge, select "No".



If you selected “Yes” in error, you may see a second screen asking you to enable or disable HP Cartridge Protection.

Select “Disable HP Cartridge Protection” then “Save Setting” and close.

You may encounter an error stating that "HP's ink cartridge and printer warranties do not cover repairs or service due to the use of non-HP cartridges or non-HP ink" or an error stating "Counterfeit Cartridge Advisory".

It is important to note that most remanufactured inkjet cartridges are 100% guaranteed. Most manufacturers warrant against any damage to your printer.

In order to continue or begin using your printer, click OK or Continue to dismiss the printer prompts that appear on your screen after installing the remanufactured cartridges. Do not click "Cancel".

This message may reappear prior to the depletion of your cartridge. Please follow the same procedure to dismiss the message if this does occur.

If you did click "Cancel", click here for more information.

Your rights as a consumer are protected under the Magnuson-Moss Warranty Federal Trade Commission Improvement Act, Subparagraph C, Section 101.

"The use of a non-HP ink cartridge or a refilled ink cartridge does not affect either the warranty to the customer or any HP support contract with the customer."

Please click here for more information 

You may encounter an error stating "Previously Used Genuine HP Cartridges Installed".

In order to continue or begin using your printer, click OK to dismiss the printer prompts that appear on your screen after installing the remanufactured cartridges.

This message may reappear prior to the depletion of your cartridge. Please follow the same procedure to dismiss the message if this does occur.

You may encounter an error stating that "HP's ink cartridge and printer warranties do not cover repairs or service due to the use of non-HP cartridges or non-HP ink" or an error stating "Counterfeit Cartridge Advisory".

It is important to note that most remanufactured inkjet cartridges are 100% guaranteed. Most manufacturers warrant against any damage to your printer.

In order to continue or begin using your printer, click OK or Continue to dismiss the printer prompts that appear on your screen after installing the remanufactured cartridges. Do not click "Cancel".

This message may reappear prior to the depletion of your cartridge. Please follow the same procedure to dismiss the message if this does occur.

If you did click "Cancel", click here for more information.

Your rights as a consumer are protected under the Magnuson-Moss Warranty Federal Trade Commission Improvement Act, Subparagraph C, Section 101.

"The use of a non-HP ink cartridge or a refilled ink cartridge does not affect either the warranty to the customer or any HP support contract with the customer."

Please click here for more information How to respond to Warranty messages 

If you encounter an error stating that a cartridge is missing or damaged, please attempt the following procedures as possible solutions.

Remove the cartridge this is causing the error from its cradle.

Confirm that there is an intact chip.

If the chip is missing, return the cartridge to its place of purchase.

If the chip is in place, you may need to clean it from any type of obstruction or debris.

• You may use a pencil eraser to clean the chip. 
• Gently brush the chip with the pencil eraser to remove any potential obstruction or debris. 
• You may also use any type of lint free cloth or a coffee filter. 
• Again, gently wipe the chip with the lint free cloth removing any type of obstruction or debris. 

• This can be done by turning off your computer and your printer with the cartridges installed. 
• Unplug your printer and leave your machines off for 2 minutes. 
• Restart the printer and your computer, and attempt your print again. 

If you have printed a document and are unsatisfied with the print quality, you may need to perform a cleaning cycle in order to improve the quality of your print.

Please attempt the following procedures in order to do so. Please keep in mind that this process may vary by printer and that you may also consult your printer’s user manual for instructions on performing a cleaning cycle.

• On your Printer's LCD screen, select Setup 
• Next select Tools 
• Choose Clean Printhead 
• Select OK to begin the cleaning cycle 

Your printer will print a test page. 

Once the test page has been printed, follow the directions on your screen. You may perform another cleaning cycle if you are not satisfied with your test page.

Please be aware that cleaning your printhead does consume ink; and therefore, should only be completed when necessary.

If the print on your test page is satisfactory, you may return to the document you wish to print and resume printing.

If your test page is unsatisfactory after performing the cleaning cycles, you may need to replace your inkjet cartridge.

If you have printed a document and are unsatisfied with the print quality, you may need to perform a cleaning cycle in order to improve the quality of your print.

Please attempt the following procedures in order to do so. Please keep in mind that this process may vary by printer and that you may also consult your printer’s user manual for instructions on performing a cleaning cycle.

• On your Printer's LCD screen, select Setup 
• Next select Tools 
• Choose Clean Printhead 
• Select OK to begin the cleaning cycle 

Your printer will print a test page. 

Once the test page has been printed, follow the directions on your screen. You may perform another cleaning cycle if you are not satisfied with your test page.

Please be aware that cleaning your printhead does consume ink; and therefore, should only be completed when necessary.

If the print on your test page is satisfactory, you may return to the document you wish to print and resume printing.

If your test page is unsatisfactory after performing the cleaning cycles, you may need to replace your inkjet cartridge.