If you have installed your cartridges and receive an error message stating "The indicated cartridges are not intended for use in this printer" we apologize for the inconvenience. HP has issued a firmware update that affects your printer model and the use of this cartridge.
The first step to try and correct this error is to OPEN AND CLOSE the lid on your printer. If the error persists, please proceed to the process below.
To request a replacement item for your printer, please send the following information to support@cartridge-support.com:
1. What printer are you using?
2. Where was your product purchased?
3. What is the cartridge code(s)? (The cartridge codes are located on a small white label on the front or back of the cartridge. There will be 2 rows of numbers only - please include both rows beginning with the top row.) If you have multiple cartridges, please provide all cartridges codes and a replacement will be sent for each code you provide.
4. Shipping address for the replacement product to be shipped to. Please be sure to include city, state and zip code.
Once your information is received and verified, replacement product will be shipped via 2nd day service. Requests submitted without all of the information may be delayed further.
To ensure continued operation of your aftermarket printer cartridges, please follow these step-by-step instructions to Disable Automatic Firmware Updates on your printer.
1. On the printers LCD screen, locate the "settings" icon on the main screen and press to select.
2. Scroll down and locate "printer maintenance" and press to select.
3. Next, press "update the printer" from the available options.
4. Press "printer update options".
5. Choose "Do Not Check”. This option prevents the automatic installation of firmware updates that might otherwise eliminate your ability to use aftermarket printer cartridges.
Please note - not all firmware updates disable aftermarket printer cartridges, and some may contain important security updates. You are encouraged to review firmware release notes and periodically check for critical security updates from your printer manufacturer so you can make an informed decision whether to install a particular firmware version.
If you have installed your cartridges and receive an error message stating "The indicated cartridges are not intended for use in this printer" we apologize for the inconvenience. HP has issued a firmware update that affects your printer model and the use of this cartridge.
The first step to try and correct this error is to OPEN AND CLOSE the lid on your printer. If the error persists, please proceed to the process below.
To request a replacement item for your printer, please send the following information to support@cartridge-support.com:
1. What printer are you using?
2. Where was your product purchased?
3. What is the cartridge code(s)? (The cartridge codes are located on a small white label on the front or back of the cartridge. There will be 2 rows of numbers only - please include both rows beginning with the top row.) If you have multiple cartridges, please provide all cartridges codes and a replacement will be sent for each code you provide.
4. Shipping address for the replacement product to be shipped to. Please be sure to include city, state and zip code.
Once your information is received and verified, replacement product will be shipped via 2nd day service. Requests submitted without all of the information may be delayed further.
To ensure continued operation of your aftermarket printer cartridges, please follow these step-by-step instructions to Disable Automatic Firmware Updates on your printer.
1. On the printers LCD screen, locate the "settings" icon on the main screen and press to select.
2. Scroll down and locate "printer maintenance" and press to select.
3. Next, press "update the printer" from the available options.
4. Press "printer update options".
5. Choose "Do Not Check”. This option prevents the automatic installation of firmware updates that might otherwise eliminate your ability to use aftermarket printer cartridges.
Please note - not all firmware updates disable aftermarket printer cartridges, and some may contain important security updates. You are encouraged to review firmware release notes and periodically check for critical security updates from your printer manufacturer so you can make an informed decision whether to install a particular firmware version.
* Page yield based on 5% page coverage prints.
Clover Imaging extended yield remanufactured printer cartridges are designed, engineered, and manufactured to offer superior quality and performance, while surpassing the OEM’s highest page yields. Extended yield cartridges guarantee higher yields and lower cost-per-page without sacrificing density or print quality. Clover Imaging’s extended yield remanufactured printer cartridges are highly sustainable and have been GreenCircle certified as closed-loop products that contain at least 86% recycled content. For businesses looking for high-quality, sustainable printing at an affordable price, the choice is clear. |
GreenCircle is an independent, third-party ecolabel that recognizes an organization’s commitment to reuse materials to support a circular economy and reduce their reliance on virgin materials. Clover Imaging Group remanufactured toner cartridges are GreenCircle-certified to contain 86% recycled content and inkjet cartridges are certified at 99%. |
Low-emission toners used by Clover Imaging Group have been pre-approved by Nordic Ecolabelling for use in Nordic Swan Ecolabel-certified remanufactured printer cartridges. These toners are specially formulated to ensure that applicable Nordic Swan Ecolabel requirements are met, including criteria placing strict limits on volatile organic compound emissions and prohibiting the presence of certain pollutants and other harmful substances. |
2022 Aspire Sustainability Comparative LCA, commissioned by Clover Imaging Group.
To use the Clover Recycling Center, you must provide a credit card which may be charged on a monthly basis to offset program costs. Charges will vary depending on the contents of your return shipments.
View program terms and conditions
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